FAQ

Question - When I order I want to know that my details are secure - is your store secure as I want to feel safe?

Answer – YES - we are a fully secure site delivering fully secure ordering facility - not to be too technical about it, our site is 128 bit encryption - offering one of the highest levels of security available.

 

Question - I have placed an order with you and I'm not sure if you've got it or not?

Answer – when you order with Party Domain you should always received an email confirmation of your order request - that is as long as you input your email address correctly against your order. This is called a 'Smart Receipt' - this will give you details of what you have requested and values along with your personal information. More importantly it will give you your reference number - you should retain this number for future reference, if required. If you have not received this then you may not have fully submitted your order request to us correctly - if you are in doubt - email us and we will check to establish if your request has been successfully received and let you know your order reference number.

 

Question - I wasn't sure if you had received my order or not so I have ordered again - have you got two orders for me, because I only want one?

Answer – Should you in error submit your order request to us twice, simultaneously, this will generally be identified before your request is processed into our system. Should we identify two orders for you, for the same items we will always contact you either by email or phone to clarify the details with you and one order request will subsequently be cancelled. If you have concerns that you have ordered twice in error - simply email us.

 

Question - I have sent you my order details and just noticed that I have put my postcode down wrong - will my order still arrive or what should I do?

Answer – It is important that all your delivery details are correct especially your postal code, to avoid problems with either delivery or order processing - but don't worry - simply email us and let us know the correct details and we will amend these against your order for you.

 

IMPORTANT - Never, under any circumstance email us your credit / debit card details - this is NOT a secure way of passing this type of information.

 

Question - The prices of your costumes look really good - are the prices to hire or to buy?

Answer - All products available on-line are for purchase opposed to hire - therefore, the price shown is the purchase price of the goods.

 

Question - I recently bought from a shop on the web and didn't realise VAT was separate - so the price was more than I thought - I think this was out of order. Do you charge VAT as well?

Answer - All our prices are shown fully inclusive - there is no additional charge for VAT, Although, most of our products are subject to VAT this is already accounted for within the price shown, at the current rate. We agree with you hidden charges are not acceptable.

 

Question - We are going to place an order with you for our company event and we can claim back the VAT - can you supply us with a VAT invoice?

Answer - Yes, No problem at all as you will recieve a VAT Invoice via E-Mail. 

 

Question - I love your things and would like to come to your store - is this possible ?

Answer – We are an e-commerce based company and very proud to be so, as such we do not operate from retail outlet. Being a dedicated e-commerce retailer allows us to delivery you the most attractive prices so you do not have to pay more to cover our costs and overheads - as we are highly skilled in e-commerce we also deliver piece of mind that you are shopping on-line with a company that knows what it's about and is one of the masters of its trade.

 

Question - I wish to purchase items from your store but I am not sure how much I will pay in my own currency?

Answer – We recommend you visit this web site for all the latest conversations rates this will help you to establish how much you will pay in your own currency : Currency Converter. Remember - all our prices are shown in UK Pounds Sterling Only